Accessibility Guidelines

Notice Under the Americans with Disabilities Act

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the Office of the Lieutenant Governor will not discriminate against qualified individuals with disabilities on the basis of disability in its programs, services, or activities.

Employment: The Office of the Lieutenant Governor does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: The Office of the Lieutenant Governor will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the Office’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision disabilities.

Modifications to Policies and Procedures: The Office of the Lieutenant Governor will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcome in the office, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a
modification of policies or procedures to participate in a program, service, or activity of the Office of the Lieutenant Governor, should contact Riley Fujisaki, ADA Coordinator for the office by email: [email protected] or 808-586-0255, as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require the Office of the Lieutenant Governor to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

The Office of the Lieutenant Governor will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Website Accessibility Statement
The Office of the Lieutenant Governor is committed to ensuring digital accessibility for all users, including individuals with disabilities. We are continually working to improve the accessibility and usability of our website to provide an inclusive experience for all visitors.

Accessibility Compliance Date
Our efforts align with the Hawai ʻi Electronic Information Technology Disability Access Standards established under Act 172, SLH 2022, c 172. §3, the requirements set forth by the Americans with Disabilities Act (ADA) Title II, and the accessibility standards outlined in Section 508 of the Rehabilitation Act. In accordance with the U.S. Department of Justice’s (DOJ) final rule on web accessibility, we strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. The compliance date for the new rule on Accessibility of Web Content and Mobile Apps Provided by State and Local Governments is April 24, 2026.

Accessibility Compliance Date

Our efforts align with the Hawai ʻi Electronic Information Technology Disability Access Standards established under Act 172, SLH 2022, c 172. §3, the requirements set forth by the Americans with Disabilities Act (ADA) Title II, and the accessibility standards outlined in Section 508 of the Rehabilitation Act. In accordance with the U.S. Department of Justice’s (DOJ) final rule on web accessibility, we strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

The compliance date for the new rule on Accessibility of Web Content and Mobile Apps Provided by State and Local Governments is April 24, 2026.

Third-Party Content and External Links
Some pages on this website may contain third-party content or links to external sites that are not fully controlled by Office of the Lieutenant Governor . While we strive to ensure accessibility, we cannot guarantee compliance for these external resources.

Feedback and Assistance
If you encounter accessibility barriers while using our website or require assistance accessing content, please contact us:

Email: [email protected]
Phone: 808-586-0255

To help us address your concerns, please include:

The specific URL (web address) of the page where you encountered the issue.
A brief description of the problem; and
Your contact information and the preferred format for receiving the information (e.g., large print, audio, or electronic format).

The Office of the Lieutenant Governor remains dedicated to improving digital accessibility and appreciates your feedback as we continue to enhance the online experience for all users.

Reasonable Accommodations
If you require a reasonable accommodation to access information in an alternative format, please contact us. We will make every effort to provide the requested materials in a timely manner and ensure equal access to our digital resources.

Telecommunications Relay Service
Individuals who are deaf, hard of hearing, or have speech disabilities can contact us using the Telecommunications Relay Service (TRS) by dialing 711. TRS allows users to communicate through a relay operator who facilitates the conversation. For more information on TRS, visit the Federal Communications Commission (FCC) website at www.fcc.gov/TRS.

Organizational Policies and Procedures on Digital Accessibilities
• Hawaiʻ i Electronic Information Technology Disability Access Standards

Hawaiʻi State Office of the Lieutenant Governor Americans with Disabilities Act (ADA) Grievance Procedure

Purpose

This Grievance Procedure is established in accordance with the Americans with Disabilities Act of 1990 (ADA), as amended. It provides a formal process for individuals to file complaints if they believe they have been subjected to discrimination or encountered barriers to access while seeking services, programs, or activities from the Office of the Lieutenant Governor of Hawaiʻi. The goal of this procedure is to ensure prompt and equitable resolution of concerns.

Who May File a Grievance

Any member of the public who believes they have been denied access to a program, service, or activity of the Lieutenant Governor’s Office because of a disability may file a grievance under this procedure.

How to File a Grievance

Grievances should be submitted in writing (or through an alternative accessible format if needed) and must include the following:

Name, address, and contact information of the person filing the grievance
Description of the alleged barrier, discrimination, or denial of service
Location, date, and circumstances of the incident
Any other information you believe is relevant

Grievances should be submitted to:

Riley Fujisaki, Chief of Staff
Office of the Lieutenant Governor
Hawaiʻi State Capitol, 5th Floor
415 South Beretania Street
Honolulu, HI 96813
Email: [email protected]
Phone: 808-586-0255

Alternative methods of filing (e.g., verbal report, large print, Braille, electronic formats) will be made available upon request.

Timeframe for Filing

A grievance should be filed as soon as possible but no later than 60 calendar days after the alleged violation or barrier occurred.

Investigation and Resolution

Acknowledgment: Within 10 business days of receiving the grievance, the ADA Coordinator will acknowledge receipt in writing (or in the format requested by the complainant).
Review: The ADA Coordinator will conduct an impartial review of the grievance. This may include interviews, document review, or consultation with relevant staff.
Response: Within 30 business days of receiving the grievance, the ADA Coordinator will respond in writing (or accessible format) with a proposed resolution, outlining findings and any corrective actions to be taken.
Extension: If additional time is required to resolve the issue, the complainant will be informed of the reason for the delay and the anticipated completion date.

Appeal Process

If the complainant is not satisfied with the ADA Coordinator’s response, they may appeal within 15 calendar days to:

Julie Yang, Deputy Chief of Staff
Office of the Lieutenant Governor
Hawaiʻi State Capitol, 5th Floor
415 South Beretania Street
Honolulu, HI 96813

The appeal must be submitted in writing (or alternative accessible format). A written response to the appeal will be issued within 30 calendar days of receipt, and this decision will be final.

Recordkeeping

The ADA Coordinator will maintain records of all grievances filed, the actions taken, and resolutions for a period of at least three years.

Non-Retaliation

No individual shall be retaliated against for filing a grievance or participating in an ADA-related investigation.

Additional Filing Options

Filing a grievance under this procedure does not preclude a person from filing a complaint with other appropriate state or federal agencies, such as the U.S. Department of Justice, Civil Rights Division or with the Hawaiʻi Civil Rights commission.

File an Official Complaint
If the grievance process does not resolve your issue, official complaints under HRS
§368-1.5 can be submitted to the Hawaiʻ i Civil Rights Commission (HCRC), specifically in situations where a person may, by reason of their disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination by state agencies, or under any program or activity receiving state financial assistance.

Instructions for filing a complaint can be found on the HCRC website.

The information on this page was last updated on October 10, 2025.